From time to time – though thankfully, only rarely – one ends up with the client from hell…
It’s inevitable – a fundamental law of the universe – like the rise and fall of the tides and the fact that whatever direction you approach a phone box, the door is always on the other side.
We are glad to have the client at first because of the income he/she brings, but it soon becomes clear that they are more trouble than they’re worth – literally.
They’re the sort of client who can’t be bothered to turn up for review meetings that you’ve driven 100 miles to attend…is never available to progress work you’re waiting to complete… who won‘t sign off on work until they’ve made at least 400 amends to the point where your original work is unrecognisable and useless… who doesn’t respond to urgent emails or messages left with secretaries… who wants it done yesterday… who believes they know more about your speciality than you do… who begrudges every invoice and then makes you wait 90 days for payment… etc
For example, I was recently pleased to acquire a large city restaurant as a client and prepared a stream of publicity and PR events.
But I soon got fed up of arriving for meetings he couldn’t be bothered to attend and sitting by myself in an empty restaurant. This happened once too often for me to make excuses for him. So reluctantly, I decided to “sack” my client – I emailed to say that we felt unable to provide the kind of service he was looking for and thank you for all the free lunches.
But I waited until after he’d paid his last invoice!
*Does anyone else have words of wisdom on what to do with the “impossible” client?